Returns Form
Return & Refund Policy - Thanks for shopping at Janitorial Direct.
If you are not entirely satisfied with your purchase, we're here to help.
Returns: You have 14 calendar days to return an item from the date of which you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and instructions. Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-14 working days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless you request a collection, which is chargeable at £25.00 + VAT. We strongly recommend you use a reputable courier with track and trace facilities. We will not be held responsible for any Loss or Damage whilst in transit. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns Form: In order to initiate the returns process, please complete the Returns Form below. You will need a copy of your Invoice or Delivery Note to complete it.
Contact Us If you have any questions on how to return your item to us.
01299 252 440 - Opt 1.
0800 833 087
