Cleaning Supplies FAQ's

Below are several of the questions we get asked by our potential and current cleaning supplies customers. Please click on a question below to read its answer.

What do you mean by washroom services?
Our washroom services cover the following products and services:
  • bins serviced
  • Seat sanitisers
  • Air freshener services
  • Air sterilisation units
  • Clinical waste
  • Nappy waste
  • Urinal Sanitisers
  • Water management systems
  • Hazardous waste
  • Warm air hand dryers
  • Antibacterial foam soap dispensers
  • Vending machines
  • Dental waste

Our wide range of washroom products and services are suitable for all types of business, large or small, with premises open or closed to the public. Your washroom says more about your business than you realise. It speaks volumes to your staff and visitors about how your organisation is run and how it treats people. Providing a clean, pleasant and modern washroom is a positive reflection on your business and its values.

What am I required to provide for my staff?

The approved code of practice for Regulation 21 of the Workplace (Health, Safety and Welfare) Regulations 1992, advises that:

Sanitary Disposal

In the case of toilets used by women, suitable means should be provided for the disposal of sanitary dressings, this includes disabled toilets.

Warm Air Dryers & Paper Dispensers

Washing facilities must include towels or other suitable means of drying.

Toilet Roll Holders

Toilet paper in a holder or dispenser should be provided.

Soap Dispensers

Washing facilities must include soap or other suitable means of cleaning.

Air Freshening

Effective and suitable provision shall be made to ensure that every enclosed workplace is ventilated by a sufficient quantity of fresh or purified air. Suitable means should be taken to prevent odours from lingering in and from entering into other rooms.

Water Management Systems

Water By-Law 83 states that every pipe that supplies water to a flushing system or a trough used for flushing a urinal shall be fitted with either a flow shut-off device controlled by a time switch and a lockable shut-off valve or some other equally effective automatic device or method for regulating the periods during which the cistern or trough may fill.

Why do I need to provide sanitary waste disposal?

The Water Industries Act states that sanitary waste which can cause harm to a sewer or drain should not be flushed. As well as having disastrous consequences on the environment, putting sanitary waste down the toilet can result in expensive drain clearing bills for your area.

Towels and tampons aren’t dissolvable which means that when they’re flushed, they pollute water systems and eventually, beaches. These materials are incredibly bad for the environment but if bins aren’t provided, the only option is to put them down the toilet.

What’s more, sanitary waste can also lead to blockages of your very own drainage systems. This will eventually lead to toilets which are out of order and potentially costly repairs. If you’re a business which has customers visiting your premises on a regular basis, smelly toilets that don’t work are very off-putting and can even damage your businesses reputation.

Finally, The Environmental Act imposes a Duty of Care on organisations that produce, keep or dispose of controlled waste, including sanitary waste. This means that providing the right facilities is mandatory.

What’s the legislation on public toilets for washroom services?

A lot of people are unaware of this but as a business owner, you need to adhere to sanitary waste disposal regulations to ensure that your company complies with the following:

The Workplace (Health, Safety and Welfare) Regulations 1992

The Water Industries Act 1991
The Environmental Protection Act 1990

What cleaning supplies do you sell?

We sell many cleaning supplies associated with floorcare, washroom and disposable goods. We also have a large range of machinery such as carpet cleaning machines, scrubber dryers, Karcher pressure washers, polishing machines and hand dryers.

Disposable goods would include a wide selection of paper products such as toilet rolls, hand towels, hygiene wipes, facial tissues, floor stand wipes plus liquid soaps, bar soap and cartridge soap. We also sell cleaning supplies like baby changing tables, litter pickers, dispensers, trigger sprayers, barrier mates, Sports Centre matting, mops and buckets. Carpet cleaning chemicals and other chemicals including anti-bactirides, disinfectants, hard surface cleaners and specialist carpet and upholstery chemicals. Refuse sacks, and floor care products, such as strippers, seals, polishes and maintainers can also be purchased from Janitorial Direct.

Do you export your cleaning supplies?

Yes, we will be pleased to quote to export our cleaning supplies and we can also arrange carriage for you.

Can you deliver to numerous geographical sites?

Yes, we often take an order from a head office and distribute to all the satellite offices.

How can I pay for my cleaning supplies?

By Pro-forma invoice for the first order, or all major Credit Cards will be accepted. Credit can be extended, subject to status, following account application forms being completed and processed.

What machine manufacturers do you sell for?

Karcher, Prochem, Cleanfix, Numatic, Sebo, Lindhouse, Nilfisk, Stimvak, Truvox, Dowding & Plumer, Nilco, Hoover, Osprey, Cimax, Gerni.

What brands do you sell?

We sell Kruger, Kimberly Clarke, Bower, Bluechip, Molnlycke, Clinger, Spraychem, Prochem, Bio Products, Glopac, Beeswift, Robert Scott, Health Line, Staples, Unger, Vileda, SC Johnsons, Evans, Brightwell and many more.

When should I expect delivery?

If in stock the order will be with you between 3 and 10 working days, however often it will be with you within 48hrs.

How long have you been in business?

The MD and founder, Julian Gaze, started as a carpet cleaner in 1987 with his wife and Director, Jayne. They then moved into the contract cleaning industry. The business was then sold and the expertise and resource was used to set Janitorial Direct up in 1991.

Can you provide finance?

Yes, we use finance companies who make funding available, subject to status. (Written details on request).

Can you repair machines?

Yes, they can be sent back to us and repaired then returned. Alternatively, we can organise an engineer (depending on the machine type) to repair machines onsite.

Who do you supply your cleaning supplies to?

We supply out cleaning supplies to domestic customers, local authorities, schools, universities, prisons, nursing homes, the police, nurseries, Doctors surgeries, medical centres, theatres, cinemas, cafes, sports clubs, hotels, pubs, valeters, contract cleaners, zoos, hospitals and many more.

What Guarantees are there on the machinery?

There is a 12 month warranty on machine parts (excluding consumable items, i.e. hoses). See our Terms and Conditions for details.

Can we collect our cleaning supplies from you?

Yes we have a large warehouse and showroom, with lots of parking. We are only 20 minutes from Junction 3 of the M5.

Do you sell a product to get chewing gum out?

Yes, there are 3 alternatives:

  1. A Freeze spray (code: G240 150ml) Which freezes the Gum and allows you to chip it off.
  2. A Gel called Citrus Gel (code: 84001 1L) which after perforating the Gum with a Perforator (code: A3401 single) is put onto the Gum, leave to soak for 7 minutes, then with a spatula (code: PC 4102) pull off the Gum.
  3. A Steam Machine will heat the gum and also apply pressure which will 'blast' the Gum off carpets and hard floors.

If you have any problems please feel free to visit the hints & tips section of the Website, where we have produced a guide to assist in removing the most common carpet stains using our carpet cleaning chemicals.

Will I be able to remove graffiti with any of your products?

Yes you will, with 'Graffiti Remover' (Code: SPP 963)

Can your products remove red wine from carpets?

Yes, using Red RX (code: E4001) Ask for instructions

Can your products get rust out of carpets?

Yes, using a product called Rust Remover (code: B198), Gloves must be worn with this product, please ask for instructions.

Do you supply a machine that can clean floors in changing rooms and around swimming pools and tight areas?

Yes, a BD 400 Karcher scrubber dryer. Please ask for a demonstration.

Can I take out an extended warrantee?

Yes, on some machines but not all, please ask for details.

Do you sell a vacuum cleaner that can be carried on your back, for difficult to get to areas, or high areas?

Yes, we sell various machines for this job, with slightly different specifications, size, weight, for example the Nilfisk Hipvac or the Numatic Ruck Sack Vac.

Can I buy a stain removal kit from you?

Yes, we sell a kit for spot removal, blood and protein, grease & gum and protein stain removal (code: R701).

Have you a machine to remove dirt on my patio?

Yes, we carry a wide range of hot and cold Karcher pressure washers.

Where are you? Do you have a Showroom we could visit?

We are just off the A449 between Worcester and Kidderminster on the Hartlebury Trading Estate. Unit 298, Oak Drive, DY10 4JB.

What are your opening hours?

We are open 8:30am - 5:00pm Monday to Thursday, 8:00am to 4:00pm Friday. Orders can be posted, faxed, E-mailed or left on our answer phone at anytime.