Cleaning Supplies FAQ's

Below are several of the questions we get asked by our potential and current cleaning supplies customers. Please click on a question below to read its answer.

• What cleaning supplies do you sell?
• Do you export your cleaning supplies?
• Can you deliver to numerous geographical sites?
• How can I pay for my cleaning supplies?
• What machine manufacturers do you sell for?
• What brands do you sell?
• When should I expect delivery?
• How long have you been in business?
• Can you provide finance?
• Can you repair machines?
• Who do you supply your cleaning supplies to?
• What guarantees are there on the machinery?
• Can we collect our cleaning supplies from you?
• Do you sell a product to get chewing gum out?
• Will I be able to remove graffiti with any of your products?
• Can your products remove red wine out of carpets?
• Can your products get rust out of carpets?
• Do you supply a machine that can clean floors in changing rooms, around swimming pools and tight areas?
• Can I take out an extended warrantee?
• Do you sell a vacuum cleaner that can be carried on your back, for difficult to get to areas, or high areas?
• Can I buy a stain removal kit from you?
• Have you a machine to remove dirt on my patio?
• Where are you? Do you have a Showroom we could visit?
• What are your opening hours?

What cleaning supplies do you sell?

We sell many cleaning supplies associated with floorcare, washroom and disposable goods. We also have a large range of machinery such as carpet cleaning machines, scrubber dryers, Karcher pressure washers, polishing machines and hand dryers.

Disposable goods would include a wide selection of paper products such as toilet rolls, hand towels, hygiene wipes, facial tissues, floor stand wipes plus liquid soaps, bar soap and cartridge soap. We also sell cleaning supplies like baby changing tables, litter pickers, dispensers, trigger sprayers, barrier mates, Sports Centre matting, mops and buckets. Carpet cleaning chemicals and other chemicals including anti-bactirides, disinfectants, hard surface cleaners and specialist carpet and upholstery chemicals. Refuse sacks, and floor care products, such as strippers, seals, polishes and maintainers can also be purchased from Janitorial Direct.

Do you export your cleaning supplies?

Yes, we will be pleased to quote to export our cleaning supplies and we can also arrange carriage for you.

Can you deliver to numerous geographical sites?

Yes, we often take an order from a head office and distribute to all the satellite offices.

How can I pay for my cleaning supplies?

By Pro-forma invoice for the first order, or all major Credit Cards will be accepted. Credit can be extended, subject to status, following account application forms being completed and processed.

What machine manufacturers do you sell for?

Karcher, Prochem, Cleanfix, Numatic, Sebo, Lindhouse, Nilfisk, Stimvak, Truvox, Dowding & Plumer, Nilco, Hoover, Osprey, Cimax, Gerni.

What brands do you sell?

We sell Kruger, Kimberly Clarke, Bower, Bluechip, Molnlycke, Clinger, Spraychem, Prochem, Bio Products, Glopac, Beeswift, Robert Scott, Health Line, Staples, Unger, Vileda, SC Johnsons, Evans, Brightwell and many more.

When should I expect delivery?

If in stock the order will be with you between 3 and 10 working days, however often it will be with you within 48hrs.

How long have you been in business?

The MD and founder, Julian Gaze, started as a carpet cleaner in 1987 with his wife and Director, Jayne. They then moved into the contract cleaning industry. The business was then sold and the expertise and resource was used to set Janitorial Direct up in 1991.

Can you provide finance?

Yes, we use finance companies who make funding available, subject to status. (Written details on request).

Can you repair machines?

Yes, they can be sent back to us and repaired then returned. Alternatively, we can organise an engineer (depending on the machine type) to repair machines onsite.

Who do you supply your cleaning supplies to?

We supply out cleaning supplies to domestic customers, local authorities, schools, universities, prisons, nursing homes, the police, nurseries, Doctors surgeries, medical centres, theatres, cinemas, cafes, sports clubs, hotels, pubs, valeters, contract cleaners, zoos, hospitals and many more.

What Guarantees are there on the machinery?

There is a 12 month warranty on machine parts (excluding consumable items, i.e. hoses). See our Terms and Conditions for details.

Can we collect our cleaning supplies from you?

Yes we have a large warehouse and showroom, with lots of parking. We are only 20 minutes from Junction 3 of the M5.

Do you sell a product to get chewing gum out?

Yes, there are 3 alternatives:

1. A Freeze spray (code: G240 150ml) Which freezes the Gum and allows you to chip it off.
2. A Gel called Citrus Gel (code: 84001 1L) which after perforating the Gum with a Perforator (code: A3401 single) is put onto the Gum, leave to soak for 7 minutes, then with a spatula (code: PC 4102) pull off the Gum.
3. A Steam Machine will heat the gum and also apply pressure which will 'blast' the Gum off carpets and hard floors.

If you have any problems please feel free to visit the hints & tips section of the Website, where we have produced a guide to assist in removing the most common carpet stains using our carpet cleaning chemicals.

Will I be able to remove graffiti with any of your products?

Yes you will, with 'Graffiti Remover' (Code: SPP 963)

Can your products remove red wine from carpets?

Yes, using Red RX (code: E4001) Ask for instructions

Can your products get rust out of carpets?

Yes, using a product called Rust Remover (code: B198), Gloves must be worn with this product, please ask for instructions.

Do you supply a machine that can clean floors in changing rooms and around swimming pools and tight areas?

Yes, a BD 400 Karcher scrubber dryer. Please ask for a demonstration.

Can I take out an extended warrantee?

Yes, on some machines but not all, please ask for details.

Do you sell a vacuum cleaner that can be carried on your back, for difficult to get to areas, or high areas?

Yes, we sell various machines for this job, with slightly different specifications, size, weight, for example the Nilfisk Hipvac or the Numatic Ruck Sack Vac.

Can I buy a stain removal kit from you?

Yes, we sell a kit for spot removal, blood and protein, grease & gum and protein stain removal (code: R701).

Have you a machine to remove dirt on my patio?

Yes, we carry a wide range of hot and cold Karcher pressure washers.

Where are you? Do you have a Showroom we could visit?

We are just off the A449 between Worcester and Kidderminster on the Hartlebury Trading Estate. Unit 298, Oak Drive, DY10 4JB.

What are your opening hours?

We are open 8:30am - 5:00pm Monday to Thursday, 8:00am to 4:00pm Friday. Orders can be posted, faxed, E-mailed or left on our answer phone at anytime.